Important
If you have received en e-mail from Worldpay regarding your payment agreement being canceled, please read our home page and news page before contacting us. Thank you
PHP4Hosting is a division of Carpediem Internet Technologies Ltd. We have been providing web services and Internet Consultancy since April 1999 and have our own networks of servers running Linux and Apache (Inc Mod Perl, Mod PHP, Perl, Mod Gzip).
Our web hosting reseller system is designed in-house and operates from servers located in the US (Seattle) and the UK (Docklands). Our main offices are located in Essex, England. While our main US datacenter's are located in Seattle USA and London Docklands.UK
We also have servers colocated in Ohio, USA.
Phone support is provided for Web Hosting / reseller and Dedicated server customers only, users of any other service please use e-mail support.
E-mail support is our preferred method of communication.
Our aim is to provide you "the customer" with the fastest and friendliest service possible, with a quick turnaround for support.
| Contact details |
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| Email (sales) | sales@carpediem-it.com |
| Email (support) | support@carpediem-it.com |
| Email (accounts) | accounts@carpediem-it.com - please ensure you have read our news page |
| Report Urgent Issue |
Report Urgent Problem - please ensure you have read our news page first |
| Telephone M-F 8:30am - 18:00 pm | +44(0)871 711 5405 / +44(0)870 067 0179
Please ensure you have read our news page first
At busy times please leave an answer phone message, out of hours staff are alerted to voicemails remotely.
For urgent out of hours queries please leave a support voicemail. Please note we do not offer general 24/7 support.
Please note due to recent phone upgrades we are now able to return calls to UK Mobile's
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| *Out of Hours Emergency 24/7 | +44(0)7005 977 025
This number will redirect to a member of staff who may or may not be working at the time, they will pass messages onto the Noc Data Center. This is NOT a general support line, it is intended to allow customers to talk to a member of staff 24/7 for URGENT issues only.
Calls rates may vary but are generally charged at BT K-Rate
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| Fax | +44(0)845 1274819 |
| Post |
Carpediem Internet Technologies Ltd
20 Gartree Drive
Melton Mowbray
Leicestershire
LE13 0AE UK
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Please send all e-mail in plain text format. HTML formatted messages are non-standard and our e-mail queue system does not always handle them properly. For security reasons, we do not accept MS Office documents
(Word, Excel, etc.) or any Windows executables.
* Abuse of the out of hours telephone system will result in your account being closed. Please only report problems that are URGENT and that are related to our service
** Please note that we are unable to return calls to UK Mobile phones. Customers are also advised that the prefered support method is via e-mail.
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